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California State University, Fullerton
  • Position Number: 3147136
  • Location: Fullerton, CA
  • Position Type: Student Affairs and Services

513042 - Graduation Specialist, College of Business and Economics (Student Services Professional III-Range A)

Classificaiton: Student Services Professional III-Range A
Department: Academic Advising Center
Sub-Division: AVP Academic Programs
Salary Range: $4,691 - $6,683 per month (Anticipated hiring salary is $4,691 per month)
Appointment Type: Ongoing
Time Base: Full-Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Academic Advising Center is the home for Undergraduate General Education Advising and for undeclared students. Our mission is to work in a collaborative partnership with students, a shared responsibility, where the advisor and student are equally invested in the educational process and holistic development of the student. We are seeking an exceptional individual to join our team as the Graduation Specialist, College of Business and Economics (Student Services Professional III-Range A). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the direction of the Assistant Vice President for Student Success/Director of Academic Advising or designee, and the Associate Dean or designee for the College of Business and Economics, the Graduation Specialist provides academic advisement and information on university policies, procedures, and graduation requirements to upper division, undergraduate, and college specific student populations. Utilizes an advanced, developmental, problem solving approach rather than a prescriptive application when assisting students with degree completion. Works in support of, and under the direction of, the Director of Academic Advising and the college's Associate Dean in the design and implementation of strategic retention programs to facilitate graduation and to develop interventions to promote student success. Manages and advises a college-based caseload of 50 - 800 students, provides significant and frequent advising opportunities, makes decisions in individual cases to resolve student problems where guidelines and precedence do not exist, and tracks each student cohort thereafter to ensure degree completion. Independently determines approaches and techniques to utilize in advisement situations, and within established parameters, independently determines campus services and other resources to be provided to individuals or groups of students. Recommends changes on a variety of matters both within and outside of the area of assignment.

Collaborates with departments and faculty to plan, organize, and coordinate college-based interactive seminars designed to support graduating seniors. Following each graduation term, analyzes individual and group challenges, presents information by compiling assessment and retention data, prepares reports for collaborative review, and acts as the spokesperson within the area of expertise. Analyzes the outcomes of implemented programmatic changes. Conducts complex one-on-one and group student service advising sessions which involve administrative planning and coordination. Collaborates as a team member on the delivery of New Student Orientation, Transfer Student advising, student retention initiatives, and academic success workshops. Supports students in pursuing their educational goals by providing factual data about degree requirements related to student aptitudes, interests, and abilities. Conducts outreach presentations and collaborates with academic colleges and departments to inform students of advising services, degree requirements, and the Titan Degree Audit (TDA). Provides direct support to students requiring Grad Check/TDA corrections, requesting information on university petitions, and in need of guidance on applying for graduation. Collaborates closely with the Records to address identified student challenges, using a preventative approach in solving problems impacting graduation. Supports senior students with rectifying issues, providing multiple solutions, and directing assistance prior to graduation. Creates specific action plans for degree completion for students' deferred graduation and communicates appropriate action steps to students. Maintains a database of students supported, challenges experienced, and overall outcomes. Presents information to the Associate Dean and the Director of Academic Advising weekly.

Reports documented evidence and progress of case studies requiring additional support. Conducts ongoing analysis of deferred graduation data within each specific cohort to identify common trends and errors resulting in failure to graduate, and provides solution-centered recommendations to decrease the rate of occurrence. Develops, implements, and assesses programs specifically designed to increase retention and facilitate graduation based on student need and demand. Acts as a liaison between the Graduation Unit, colleges, departments, Academic Advising, Records, and the Titan Degree Audit department DARS Coordinator to ensure efficiency. Utilizes advanced human relations skills and abilities to interact with highly visible groups including underrepresented and first generation student populations in an effort to close the achievement gap and increase facilitation to graduation. Other duties as assigned.

Essential Qualifications:
Bachelors degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A masters degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.

Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Experience advising students in a higher education setting. Evidence of implementation of a solution-based approach to facilitate graduation and student academic success.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Occasional early morning, evening and weekend hours.

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU-related work within the State of California.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Application Deadline: Jun 16, 2022 (9:00 PM)

Apply online at:

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