Job Details

Program Coordinator, Business Development, Graduate & Executive Education: Haslam College of Business - UTK

Position Number: 6319478
Location: Chattanooga, TN
Position Type: Admissions/Enrollment

Program Coordinator, Business Development, Graduate & Executive Education: Haslam College of Business - UTK
Knoxville, TN, United States

Job Identification: 3565
Job Category: Administrative
Posting Date: 06/23/2025
Job Schedule: Full Time
Locations: 1000 Volunteer Boulevard, Knoxville, TN, 37996, US (On-site)

Job Description
The Program Coordinator, Business Development supports recruitment, enrollment and marketing strategy and operations for UT's professional- and executive-level MBA programs. They play an integral role in building strong programs by guiding professional and executive students as they consider the program(s) of best fit and navigate the exploration and application processes that follow. This role requires the ability to build strong interpersonal connections with executive professionals and exercise sound judgment in supporting candidates through complex decision-making processes.

The main functions of this position include but are not limited to: understanding program strategy to provide accurate and ethical admissions advisement to high-potential candidates, building professional relationships that facilitate program growth, accurately tracking and reporting enrollment data, and providing day-to-day support to program leadership. This role will engage with multiple campus departments, including but not limited to OneStop, the Veteran Success Center, and the Center for Global Engagement to ensure reliable admissions guidance. Responsibilities include coordinating and attending recruitment-related events, some of which will require travel. Occasional evening and weekend work will be required.

Responsibilities

OPERATIONS
- Work directly with the assistant director, business development to understand program strategy and be able to articulate the value proposition for each program across multiple channels.
- Plan and implement recruitment, marketing and program branding strategies to attract high-quality student applicants.
- Support recruitment goals by initiating timely, consistent outreach to leads, using channels including but not limited to video, phone, text, and email.
- Engage with prospective students through meaningful conversations designed to identify their educational needs and next steps, communicating important program differentiators and outcomes.
- Clearly articulate UT Graduate and Executive (UT GEE) program information. Provide accurate and ethical advisement that is consistent with UT GEE-defined policies and procedures.
- Analyze student situations and identify areas of concern and problems, working with appropriate departments or program leadership to resolve problems as necessary.
- Guide prospective students through the program inquiry, exploration, application, interview, and decision processes, providing accurate and dependable guidance at every stage.
- Contribute to implementation of strategies to build a talent network/talent community through alumni and corporate partners.
- Exercise professional judgment in supporting prospective students through complex decision-making processes.
- Support creation of marketing- and recruitment-related materials, including but not limited to informational documents and website, social media, and email content.
- Perform other duties as requested and warranted by the business and program leadership.
DATA ANALYTICS
- Gather, analyze, and synthesize data to create accurate reports on a regular basis to monitor recruitment and enrollment effectiveness.
- Collect and maintain organized records of recruitment discussions to support program enrollment efforts.
- Gather, compare, and analyze lead source and other data to make recommendations for future operations and business development program efforts.
- Adhere to strict confidentiality regarding student information in accordance with federal FERPA standards.
RECRUITMENT-RELATED ACTIVITIES AND EVENTS
- Support and attend on- and off-campus program activities including but not limited to info sessions, networking events, and virtual presentations.
- Contribute to event coordination and budgeting, exercising sound decision-making skills.

Qualifications
Required Qualifications

Education: Bachelor's degree
Experience: Minimum three (3) years of progressively responsible business work experience required
Knowledge, Skills, Abilities:
Demonstrated knowledge of applicable marketing, sales, and business development processes
Demonstrated knowledge of the working professional, particularly as it relates to higher education needs
Excellent oral and written communication; strong interpersonal skills; commitment to customer service; cultural sensitivity
Ability to apply sound judgment in decision-making and problem-solving
Ability to establish and maintain effective working relationships with multiple stakeholders, including but not limited to executives, faculty, staff, and other campus departments
Strong attention to detail
Self-directed; fast learner; adaptable; dependable
Ability to provide work direction to alumni volunteers and peer/support staff
Comfort with Word-processing, spreadsheet development, calendar management, video conferencing, and CRM tools

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications

Education: Master's degree
Experience:
Five (5)+ years of business/professional experience preferred
Experience in recruitment or sales preferred
Experience in marketing preferred
Experience in a professional setting preferred
Knowledge, Skills, Abilities:
- Knowledge of Slate; Adobe Creative Cloud; social media platforms; Microsoft Office and/or Microsoft 365

Work Location

Location: Knoxville, TN
Onsite

Compensation and Benefits

UT market range: 9
Anticipated hiring range: MR9
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments.

Resume
Cover Letter
List of 3 Professional References

About The College/Department/Division

The Haslam College of Business' Graduate & Executive Education department equips leaders across multiple industries with essential tools to advance their careers and elevate their teams. As the largest graduate school of business in Tennessee, ranked No. 9 among U.S. public institutions for its Executive MBA, Haslam's mission is to generate nationally and internationally recognized outcomes that improve the world.

Our master's programming offers students highly ranked curriculum taught by industry experts coupled with networking opportunities and practical experience. In addition to its reputable degree programs, Haslam also offers enriching non-degree Executive Education programs, ranked No. 1 for overall client satisfaction. These programs are designed to equip, empower, and propel business professionals forward in their careers.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3565/?mode=location